Please check your email for updates as our onboarding team may contact you for additional information While the application is under review Once your application is approved, the status will update to Approved Your institutional verification status will return as Verified once it's approved Note: if your application is rejected, the status will be updated to Rejected and you may select the verification feedback option for more information and you'll receive a detailed explanation of the rejection

Refund TXIDs from self-service disputes are not accepted. The video must show that the withdrawal TXID from OKX was not successful. The conversation must confirm that the refund was issued because the withdrawal TXID wasn't accepted. The full withdrawal TXID, token type, and amount need to be visible. The video must be one continuous recording (no edits or multiple clips).

A refund of the deposit shall be made by OKX after the verification status has been terminated.7. Understanding the Services Our Service is an identity verification service provided by this Site. You confirm that the identity information provided by you is true, accurate and correct, and you have qualified to be a Verified Merchant.

Please be aware that while re-attempting may resolve verification issues, any network fees incurred during prior tests will not be refunded. This is important to consider as you manage your transaction costs. For more information about Satoshi test, visit here.

In such cases, the crypto will not be released, and the seller will be asked to refund the full amount to buyer. The order will be canceled after the seller provides proof of refund and the buyer acknowledges receipt. Any fees incurred during the refund will be covered by the buyer. If the buyer has paid less than the order amount, the buyer will be asked to pay the outstanding amount within the specified timeframe. Any fees incurred during the refund will be covered by the buyer.

If the deposit amount is lower than the platform’s minimum deposit amount, the deposit won't be credited or refunded to the user. A notification regarding this update will appear as a pop-up on the crypto details page. Therefore, we recommend confirming the minimum deposit amount for the relevant token before making a deposit. For more details, please refer to: Why is there a minimum deposit amount for non-BTC? Where can I find the minimum deposit amount required for non-BTC?

Make sure you deposit at least the minimum deposit amount shown on our Deposit page We're unable to process any deposit amount less than the minimum, nor are we able to reverse or refund the transaction.

Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

To check the hold status of your rewards: Go to My rewards Select On hold Find the reward you want to check — the remaining hold time is shown next to each item OKX My rewards page with On hold status and reward details Note: rewards listed under Earned are already available to withdraw. If you need further help, reach out to OKX Assistant.

Please contact the recipient promptly to confirm the status of the assets: If the recipient is a wallet, please contact the relevant wallet support for assistance. If the recipient is another trading platform, please reach out to their customer support for help.

It's recommended that you pay close attention to our latest announcement for updates on the status and service resume, so you can stay informed and resume operations as soon as possible. You can also reach out to the project's support team if you need further assistance.

When will I get my refund? For declined transactions, your bank may place a temporary hold on the amount when the payment attempt is made. These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.

Below are some effective options:Increase your assets or trading volume If you're a high-frequency trader or an institutional user, you may qualify for VIP status by meeting certain asset or trading volume requirements. You can apply for VIP status if you meet either of the following conditions: Maintain account assets of 100,000 USD or more, or Reach a total trading volume of 1,000,000 USD or more in the past 30 days. After upgrading to VIP status, you can enjoy lower, preferential fee rates.

When will I get my refund? For declined transactions, your bank may place a temporary hold on the amount when the payment attempt is made. These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance. If you want to find out how you can buy crypto with Apple Pay, visit here.

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