Please check your email for updates as our onboarding team may contact you for additional information While the application is under review Once your application is approved, the status will update to Approved Your institutional verification status will return as Verified once it's approved Note: if your application is rejected, the status will be updated to Rejected and you may select the verification feedback option for more information and you'll receive a detailed explanation of the rejection

Please be aware that while re-attempting may resolve verification issues, any network fees incurred during prior tests will not be refunded. This is important to consider as you manage your transaction costs. For more information about Satoshi test, visit here.

Cancel the order to redeem the refund

If the deposit amount is lower than the platform’s minimum deposit amount, the deposit won't be credited or refunded to the user. A notification regarding this update will appear as a pop-up on the crypto details page. Therefore, we recommend confirming the minimum deposit amount for the relevant token before making a deposit. For more details, please refer to: Why is there a minimum deposit amount for non-BTC? Where can I find the minimum deposit amount required for non-BTC?

In the event that the amount has been deducted from your bank account, a refund will be initiated to return the funds back to your bank account. Please note that it can take up to 7 business days for the funds to be credited. We'll email you once the refund is complete. If the refund has been issued, but the funds are still not received in the bank account, please reach out to our support team for further assistance.8. How do I check my cash deposit history?

In the event that the amount has been deducted from your bank account, a refund will be initiated to return the funds back to your bank account. Keep in mind, it can take up to 7 business days for the funds to be credited. We'll email you once the refund is complete. If the refund has been issued, but the funds are still not received in the bank account, please reach out to our support team for further assistance.8. How do I check my cash deposit history?

Make sure you deposit at least the minimum deposit amount shown on our Deposit page We're unable to process any deposit amount less than the minimum, nor are we able to reverse or refund the transaction.

In the event that funds are deducted from your bank account but the transaction fails to complete, the full amount will be automatically refunded. The refunded funds should be returned to your account within a few hours of the original transaction time.10. What are my BLIK transaction limits? Select the Limit "i" icon in the "Pay with" section to know the BLIK transaction limits. Select the limit icon to view the transaction limit Daily, weekly and monthly limits reset on a rolling basis.

Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

In the event that funds are deducted from your ZEN.COM but the transaction fails to complete, the full amount will be automatically refunded to your ZEN.COM. Refunds are typically processed within a few hours of the original transaction.10. What are my ZEN.COM transaction limits? Select the Limit "i" icon in the Pay with section to view your applicable ZEN.COM transaction limits. Daily, weekly, and monthly limits reset on a rolling basis.11. Can I disconnect my ZEN.COM from our platform? Yes.

To check the hold status of your rewards: Go to My rewards Select On hold Find the reward you want to check — the remaining hold time is shown next to each item OKX My rewards page with On hold status and reward details Note: rewards listed under Earned are already available to withdraw. If you need further help, reach out to OKX Assistant.

Please contact the recipient promptly to confirm the status of the assets: If the recipient is a wallet, please contact the relevant wallet support for assistance. If the recipient is another trading platform, please reach out to their customer support for help.

It's recommended that you pay close attention to our latest announcement for updates on the status and service resume, so you can stay informed and resume operations as soon as possible. You can also reach out to the project's support team if you need further assistance.

When will I get my refund? For declined transactions, your bank may place a temporary hold on the amount when the payment attempt is made. These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.

Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details option Copy the transaction hash Open Arbitrum Tools by selecting the button below, and once you're in; insert your transaction hash, and select Submit: Select Submit to check the transaction status If your funds are stuck, you'll be prompted to connect your wallet.