All
FAQ
Announcements
Product documents
Where do I find limits, fees and processing time details for cash withdrawal?
You can easily withdraw cash from your OKX account using our cash withdrawal feature. In your region, withdrawals are supported in Brazilian Real (BRL) only. Available withdrawal methods will be shown after you log in to your OKX account.Here’s how to access the cash withdrawal feature once you log in through the mobile app or website:On the app Select Transfer on the home page Select the...Published on Apr 9, 2026Updated on May 29, 20261Where do I find limits, fees and processing time details for cash deposit?
You can easily add funds to your OKX account using our cash deposit feature. In your region, deposits are supported in Brazilian Real (BRL) only. Available deposit methods will be displayed after you log in to your OKX account.Here’s how to access the cash deposit feature once you log in through the mobile app or website:On the app 1. Select Transfer on the home page Select the Transfer option 2....Published on Apr 9, 2026Updated on May 29, 20262Where do I find limits, fees and processing time details for cash withdrawal?
The processing time as shown on the withdrawal method selection for the app The processing time as shown on the withdrawal method selection for the web For more details about cash deposits and withdrawals, check out: Cash deposit Cash withdrawalPublished on May 23, 2025Updated on May 29, 202638Where do I find limits, fees and processing time details for cash deposit?
The processing time as shown on the deposit method selection for the app The processing time as shown on the deposit method selection for the web For more details about cash deposits and withdrawals, check out: Cash deposit Cash withdrawalPublished on May 23, 2025Updated on May 29, 202628Common scam tactics
Throughout the trading process, please maintain a certain level of caution to prevent potential asset losses resulting from private transactions. Familiar yourself with various fraudulent tactics and scenarios to identify the scammers' trends and behavior, so you can avoid being the next victim.Published on Sep 28, 2023Updated on May 29, 20262,717Know Your Business (KYB) FAQ
KYB is a critical component of OKX’s Know Your Customer (KYC) measures and helps mitigate risks posed by financial crime, such as money laundering, fraud, and the financing of terrorism.What's the KYB process? The KYB process starts by asking you to provide a range of basic identifying information, such as your institution’s legal name, address, organizational structure, and the identities of key persons in your institution (among other relevant and verifiable information).Published on Jan 29, 2025Updated on May 29, 202630Why is my withdrawal taking longer than usual?
After cancellation, the current withdrawal process will be cleared. If you still need to withdraw, you’ll need to submit a new request.Please note that during asset transfers between cold and hot wallets, new withdrawal requests will still need to wait for funds to be transferred from the cold wallet to the hot wallet before they can be processed. Therefore, canceling and resubmitting a withdrawal will not speed up the process.Published on Feb 29, 2024Updated on May 29, 2026259Guide to ID and selfie photos for identity verification
The information collected is for the sole purpose of completing the verification process. If you have any questions, please contact our customer support.Published on Oct 13, 2023Updated on Jan 28, 202613,910How can the OKX NFT Marketplace keep your NFT investments secured?
OKX takes this challenge head-on by providing a verification process that separates the wheat from the chaff. Every NFT listed on the OKX Marketplace undergoes a thorough vetting process to confirm its authenticity. This process significantly reduces the risk of unknowingly purchasing counterfeit or misrepresented NFTs.Published on Nov 10, 2023Updated on May 29, 202620How do I make full use of OKX's time-saving NFT trading tools?
Streamlined identity verification process: accelerating onboarding We recognize the importance of a seamless onboarding process. The platform has streamlined its identity verification procedures, ensuring a hassle-free experience for you. This time-saving initiative allows traders to swiftly complete the necessary verification steps, enabling them to dive into the world of crypto trading without unnecessary delays.Published on Jan 5, 2024Updated on May 29, 202610How do I request an increase in BRL deposit and withdrawal limits?
There's an additional, and binding document that also needs to be submitted, which is the receipt of filing of the Annual Tax Return.How long does it take to process my BRL limit increase request? Our team will review your submitted documentation and respond within 2 business days. We strive to process requests as quickly as possible to ensure a smooth user experience.Will I always receive the BRL limit increase I request?Published on Dec 15, 2023Updated on Jun 4, 202686How do I withdraw BRL with Pix transfer?
Once a cash deposit has been successfully processed into your OKX account, your bank account will be verified.2. What happens if I withdraw BRL to an account with a different CPF number and name from my OKX account? Your withdrawal will be rejected and your funds will be returned to your OKX account.3. Where do I find limits, fees and processing time details for cash withdrawal? Payment limits, fees and processing time information will be displayed on the payment method.Published on Nov 27, 2023Updated on May 29, 2026200What's Snap mode - powered by UniswapX, and how do I use it?
The wrapping process is where you send your ETH, for example, to a smart contract that converts it into WETH, which conforms to the ERC-20 token standard. The smart contract then holds your ETH and issues an equivalent amount of WETH in return. The process is reversible — you can unwrap WETH back into ETH at any time by sending your WETH back to the smart contract, which will return your original ETH.Published on Mar 1, 2024Updated on May 29, 202642What's KYC: What to expect and why it matters?
KYC isn’t a one-time task—it’s a continuous process that evolves with your account usage and regulatory changes.Published on Jun 24, 2025Updated on May 29, 202665How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on Sep 5, 2023Updated on Apr 6, 20267,045