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X Layer upgrade and OKT/OKB asset handling FAQ
X Layer is an open and decentralized public blockchain launched by OKX and isn't limited to serving the OKX exchange.Can OKB be used to offset exchange trading fees? No. OKB can't be used to offset exchange trading fees, and holding OKB doesn't affect fee discount tiers.Published on Aug 13, 2025Updated on May 29, 202630TradFi/Stock Perpetuals FAQ
Please refer to the actual product pages for the most up-to-date information.Published on Apr 1, 2026Updated on Jun 2, 20267Why is my deposit/withdrawal suspended?
Please stay tuned to our announcements for the most up-to-date status reports.Network upgrade (Deposit/withdrawal suspension) The project team takes care of mainnet migration. Once it's completed, there will be an announcement on the website that you can refer to. If I encounter this situation, what should I do?Published on Aug 31, 2023Updated on May 29, 20261,044How do I trade perpetual futures on OKX?
On April 10, 2026, OKX launched event contracts to some supported countries/regions on the App, Web and API. Please refer to the page display for the corresponding supported regions. If it’s available, it'll be displayed normally.Published on Mar 25, 2024Updated on Jun 2, 2026132How do I download my account statements?
date, please follow these steps: Go to My assets > Account statement to view the available monthly statements Select Download at the bottom of the Account statement page Select Customized statement Select your preferred date, then select Generate Select Generate to view the statement Once the statement is ready, you can select Download to download the statement The statement might take some time to generate.Published on Nov 6, 2024Updated on Jun 2, 20261Community Feedback Program Terms & Conditions
Community Feedback Program The program dates and participation conditions are limited to the dates and conditions specified in the announcement related to the program. Participants who meet the conditions will be randomly selected and must share their feedback within the specified dates. Any cheating, use of fake accounts, or unethical behavior will result in the disqualification of the participant from this program and the cancellation of rewards.Published on Jul 9, 2024Updated on May 29, 20261What's Nitro Spreads and how can I trade on OKX Nitro Spreads?
The spread will be equal to the filled price of the further dated instrument minus the nearer dated instrument.Published on Sep 25, 2023Updated on May 29, 202635What are the spot trading guidelines for copy traders?
You may join the waitlist/whitelist in advance to receive exclusive rewards once it launches. Learn more: What are the reasons for my spot copy trade order fail?Published on Nov 6, 2023Updated on May 29, 2026283My authenticator app isn't working, what should I do?
If your authenticator app doesn't support time syncing, you can automate it in your device's general settings: Android: Settings > General Management > Date and time > Automatic date and time iOS: Settings > General > Date & Time > Set Automatically Sync your mobile phone and desktop times. Clear OKX mobile app cache or desktop browser cache and cookies. Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app.Published on Aug 11, 2023Updated on May 29, 20262,143What are Source of Funds (SoF) and Source of Wealth (SoW)?
Shows your full name, amount, date of transaction, and name of the centralized crypto exchange (e.g., Binance or Coinbase) Staking reward statement Shows your full name or wallet address, reward amount, and date of reward Sale of assets (non-digital) Brokerage Account Statement Shows the sale of securities Sale Record Shows official transaction records Legal Professional Letter Shows asset sale details (For example: Lawyer's confirmation) Bank Statement Shows the transaction history of receivedPublished on Dec 24, 2024Updated on May 29, 2026856What should I do if my withdrawal was sent to the wrong user ID (UID)?
Provide the following details: Your UID and account information (for example, name, email address, date of birth) The recipient’s UID (if known) Reference ID Date, time, and amount of the withdrawal Our Support team will review the case and attempt to reach out to the recipient on your behalf. Notes: We'll not disclose another user’s personal information due to privacy and compliance requirements. The return of funds depends entirely on the recipient’s cooperation.Published on Oct 13, 2025Updated on May 29, 202622What onboarding information is required for a fund?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on May 29, 2026125How do I turn on and sync multiple charts on a screen?
It supports synchronized settings such as symbols, intervals, crosshairs, and time or date ranges, charts in our multiple-chart layout currently function independently. Order and position lines are also displayed only in the single-chart layout. Note: the multiple-chart sync feature is available on the web version only.Published on Aug 9, 2024Updated on May 29, 202633How do I review my trading history?
Go to Assets > Order center Extend the assets menu open and select Order center Choose between Order History or Trade History View either order history or trading history Apply filters by date, asset or instrument Select any trade to see full execution details Note: Look at your best and worst trades side by side to spot patterns. Use date filters to compare performance over different market conditions. Export data (Web only) for deeper analysis with external tools.Published on Jun 22, 2025Updated on May 29, 202624How do I verify an individual account?
They must meet the following criteria: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses and hats.Published on Sep 25, 2023Updated on May 29, 202631,407