FAQ

Account, security, and verification

How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 13 May 20267,971
I haven't received the verification code
Published on 16 Aug 2023Updated on 28 May 202633,154
I haven't received the SMS code
Published on 16 Aug 2023Updated on 9 Feb 202628
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 28 May 202613,327
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 21 May 20264,300
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 9 Feb 20262,142
Disabling cloud sync on your authenticator app
Published on 12 May 2023Updated on 24 Apr 20264,823
What can I do if my device is running in an unsafe environment?
Published on 19 Jan 2023Updated on 12 Feb 2026301

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