FAQ
Account management and security
- How do I download my account statements?Published on 6 Nov 2024Updated on 28 May 2026
- How do I update my authenticator app?Published on 1 Aug 2024Updated on 29 May 2026203
- How do I freeze my account? (app)Published on 11 July 2024Updated on 29 May 20267
- How do I register an account on OKX?Published on 23 May 2024Updated on 29 May 202627,870
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 29 May 20266,301
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 29 May 20264,411
- How do I change my phone number?Published on 7 Sept 2023Updated on 29 May 202614,700
- How do I update my email?Published on 6 Sept 2023Updated on 29 May 20263
- How do I change my email?Published on 6 Sept 2023Updated on 29 May 20264,168
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 29 May 202613,949
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 29 May 202616,411
- What is sub-account?Published on 22 Aug 2023Updated on 29 May 20261,855
- How do I close my account? (web)Published on 22 Aug 2023Updated on 29 May 2026463
- How do I close my account? (app)Published on 22 Aug 2023Updated on 29 May 2026898
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 29 May 2026405
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