Please check your email for updates as our onboarding team may contact you for additional information While the application is under review Once your application is approved, the status will update to Approved Your institutional verification status will return as Verified once it's approved Note: if your application is rejected, the status will be updated to Rejected and you may select the verification feedback option for more information and you'll receive a detailed explanation of the rejection

Refund TXIDs from self-service disputes are not accepted. The video must show that the withdrawal TXID from OKX was not successful. The conversation must confirm that the refund was issued because the withdrawal TXID wasn't accepted. The full withdrawal TXID, token type, and amount need to be visible. The video must be one continuous recording (no edits or multiple clips).

If your transaction shows a confirming status, you can track the progress on Mempool. It is recommended that you patiently wait for the block confirmation to complete.3. Why did my BRC-20 inscription fail? Here are some possible reasons: The gas fee is insufficient during the inscription process The BTC network is congested The minting status displays as completed, but your transaction is still awaiting confirmation on the blockchain.

A refund of the deposit shall be made by OKX after the verification status has been terminated.7. Understanding the Services Our Service is an identity verification service provided by this Site. You confirm that the identity information provided by you is true, accurate and correct, and you have qualified to be a Verified Merchant.

In such cases, the crypto will not be released, and the seller will be asked to refund the full amount to buyer. The order will be canceled after the seller provides proof of refund and the buyer acknowledges receipt. Any fees incurred during the refund will be covered by the buyer. If the buyer has paid less than the order amount, the buyer will be asked to pay the outstanding amount within the specified timeframe. Any fees incurred during the refund will be covered by the buyer.

Cancel the order to redeem the refund

If the deposit amount is lower than the platform’s minimum deposit amount, the deposit won't be credited or refunded to the user. A notification regarding this update will appear as a pop-up on the crypto details page. Therefore, we recommend confirming the minimum deposit amount for the relevant token before making a deposit. For more details, please refer to: Why is there a minimum deposit amount for non-BTC? Where can I find the minimum deposit amount required for non-BTC?

We'll assist you with a replacement or refund, depending on availability.13. How often are new items added to OKX House? Our OKX Shop is regularly updated with the latest products and limited-edition items. While there's no fixed schedule, new additions are introduced periodically, so be sure to check the OKX House page frequently for updates.14. Who can I contact for support regarding OKX House?

Make sure you deposit at least the minimum deposit amount shown on our Deposit page We're unable to process any deposit amount less than the minimum, nor are we able to reverse or refund the transaction.

You can check your Trader Mode status in various areas, and the status is color-coded: 🟢 Green = Enabled 🟠 Orange = Disabling automatically in less than 3 days ⚪ Grey = Disabled Status indicators appear in multiple sections of the wallet. Use them to manage your enabled status and avoid trading interruptions.

Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

Will my verification status be canceled after the collection is verified? If your collection violates our Terms of Service, or there are issues that may lead to the verification status being canceled, your collection may lose its verification status. To provide users with the best experiences, OKX NFT reserves the right to, with or without notice in advance and, in our sole discretion, deny any request for verification or suspend the verification status.5.

To check the hold status of your rewards: Go to My rewards Select On hold Find the reward you want to check — the remaining hold time is shown next to each item OKX My rewards page with On hold status and reward details Note: rewards listed under Earned are already available to withdraw. If you need further help, reach out to OKX Assistant.

In this case, you'll only get your initial deposit back and you won't get any earnings If you can't redeem your deposit, check the order status. It may be because the status is Pending (we haven't sent your deposit to the blockchain yet) or Redeeming (you're already redeeming this deposit).

Please contact the recipient promptly to confirm the status of the assets: If the recipient is a wallet, please contact the relevant wallet support for assistance. If the recipient is another trading platform, please reach out to their customer support for help.